Longboi is a Canadian company, and we ship all of our dog products from Toronto, Canada. Recently, some international governments have made changes to how low-value parcels are processed when entering their countries.
What this means is that, in certain cases, customers may be asked to pay duties or tariffs at delivery. We want to be totally clear: this is not something we’ve chosen, and we don’t benefit from it in any way. These charges are set by governments, not us — and the most frustrating part is that there’s very little transparency about when they apply or how much they’ll be. We often don’t know the amount until the courier arrives, and neither will you.
What does this mean?
For some shipments, local governments may apply import duties, tariffs, or taxes when your order arrives in your country. These fees are collected by your local customs office or courier service — not by us.
Do we set these fees?
Nope. Unfortunately, we have zero control over them. We don’t benefit from them in any way, and in most cases we don’t even know in advance what they’ll be. Governments provide very little transparency around how these charges are calculated, which makes it just as frustrating for us as it is for you.
Will every order have these charges?
Not at all. Many orders arrive with no extra fees at all. But depending on your country’s rules and your order details, some packages may require payment upon delivery.
Are we doing anything about this?
Yes! We’re actively working on ways to reduce or eliminate these fees for our customers, including applying for exemptions where possible. While we can’t promise immediate change, please know that this is a priority for us.
Bottom line
If you’re asked to pay duties or tariffs when your package arrives, it’s not something we’ve chosen or profited from, it’s simply part of international shipping rules. We’re committed to being transparent and supporting you as best we can while we work on long-term solutions.
The best thing you can do is keep up with your local government’s regulations; this will ultimately be the final deciding factor on whether duties are or aren’t charged at the door.
